The 10-minute intro call by phone is free. The first counseling session (50 min.) regularly costs €25. Each additional session costs €49 (50 min.). Your first follow-up session costs €29 if you book it within 14 days of your first session, once per person and at the reduced rate too. With our session packages you can save up to 27 % on additional sessions, from just €35.90 per session. Students and apprentices with valid proof pay only €39 instead of €49 per additional session. Every session includes our Money-Back Guarantee: if you are not satisfied, you can request a full refund of the session fee within 7 days. You can find a full overview on our pricing page.

This is our own assessment, not a verified ranking: we consider our offer the best value for money for self-payers in psychological online counseling in Germany. We base this assessment on the combination of video one-on-one counseling with psychologists (at least B.Sc.), professional supervision by licensed psychotherapists, fair prices from €25, and a 7-day money-back guarantee on every session. Which points you can compare yourself and which binding conditions apply is explained on our pricing page and in our price-performance promise.

Not satisfied with a counseling session? You can request a full refund of the session fee within 7 days via our online refund form. The Money-Back Guarantee applies to every paid session. The guarantee expires if you book another session in the meantime. For package sessions, the session is credited back to your package. Your legal right of withdrawal is not affected. The guarantee applies to every session that actually took place. In case of a no-show without prior cancellation, the cancellation fee as per the Counseling Agreement applies instead.

Unlike psychotherapy, we do not provide diagnoses or treat acute mental disorders. Our focus is preventive and solution-oriented support for everyday life.

When you book directly, our matching suggests up to three counselors who fit your concern. You answer two short questions and see the reasons for each suggestion. We developed it ourselves. Whether you use it is up to you. Without matching you book as before: you pick a free appointment, and your counselor follows from it. If you describe your concern in your own words and explicitly agree, an AI service sorts this text into our topics, without your name and without contact details. The order comes from fixed rules, not from ratings of individual counselors. You see the same choice on your personal booking link when the choice of counselor is open, for example when you change counselors. It also works after a free intro call: you tell us your wishes in the call, our team gets a suggestion from them and assigns you. Whether an AI service reads your written concern is your decision, with a separate checkbox when you book the intro call. It works just as well without AI. How it works in detail is on the page matching.