Request a refund

Not satisfied with a counseling session? No problem. Under our money-back guarantee, we will refund you the full session fee.

Enter the email address you used when booking.

How the refund works

  1. Enter your email address
  2. Click on the confirmation link in your email
  3. Briefly tell us what you would have wished for differently
  4. The refund will be processed within 14 days

The money-back guarantee applies to every paid counseling session and can be claimed within 7 days after the end of the session. The guarantee expires if you book another session in the meantime. For questions, contact us at E-Mail schreiben.