Last updated: January 28, 2026
1. Philipp Scholz & Ronny Glotzbach GbR Psychofit Psychologische Beratung (“Psychofit”) offers various services and products (collectively also referred to as “Platform”) via the website psychofit.de and other media, such as telephone counseling and emails. “Users” are all natural persons who use the website and the services offered therein. Psychofit and the respective user are “Contracting Parties”.
2. These General Terms and Conditions (“GTC”) in the version valid at the time of contract conclusion apply to the entire range of services offered by Psychofit. By agreeing to these GTC, they become part of the contract for the services offered by Psychofit. Acceptance of these GTC is a prerequisite for using the services offered by Psychofit.
3. Conflicting, deviating or supplementary terms and conditions of the user shall not become part of the contract unless Psychofit expressly agrees to their validity in text form. These GTC also apply if Psychofit unconditionally performs services in knowledge of conflicting or deviating conditions of the user without having given prior consent in text form. The waiver of the text form requirement also requires text form.
4. The user of these GTC is
Philipp Scholz & Ronny Glotzbach GbR Psychofit Psychologische Beratung
represented by the managing directors Philipp Scholz, Ronny Glotzbach
Fritz-Haber-Str.5
67454 Haßloch
Email: kontakt@psychofit.de
1. With the Platform, Psychofit provides a marketplace for psychological counseling services. For the provision of counseling services, Psychofit cooperates contractually with cooperation partners. Psychofit reserves the right to adjust the service offering with effect for the future. Psychofit will inform users in a timely manner about upcoming changes to the service offering on the Platform.
2. Through the Platform, users can get in touch with bachelor-level psychologists and book appointments. Psychofit supports users in organizing and utilizing the services. A contract for the use of the Platform is concluded between users and Psychofit when users submit a binding booking request and Psychofit confirms the booking. Users are prompted to accept the GTC by checking a box before completing their booking request, thereby incorporating them into the contract in accordance with § 305(2) No. 1 BGB.
3. The services of the Platform are not intended for dealing with crisis or emergency situations. In case of acute danger to yourself or others, please call the emergency number (112).
1. The specific requirements for use and the costs of utilizing individual services are defined in § 4. The costs are displayed to the user during the ordering process.
2. Psychofit is entitled to make the use of offered services dependent on suitable proof of the user's identity or ability to use the services. Using the service offering requires the user to be at least 18 years old, have full legal capacity, and not be under guardianship, unless legal representation is actively demonstrated. Furthermore, truthful and complete provision of the data to be entered by the user in the respective input form is a prerequisite for service use. Registration in the name of a legally competent third party – regardless of their consent – as well as multiple registrations of a user under different names or email addresses are not permitted. Psychofit expressly reserves the right to verify the data provided during booking or registration by appropriate measures.
3. There is no legal entitlement to use Psychofit's services, and Psychofit is entitled to refuse booking or registration without stating reasons.
4. Access to the content of the service offering is only possible during the term of the respective usage relationship.
5. When booking or applying for services, the user may be required to provide payment information.
1. Since the psychological counseling services arranged by Psychofit are self-pay services, coverage by a health insurance company cannot be guaranteed. Users will be informed in advance about the expected costs in the treatment or counseling agreement.
2. Provided that users have given their separate consent, Psychofit is entitled to handle invoicing, payment processing and debt collection for the arranged services.
1. Psychofit offers session packages (5-session and 10-session packages) at discounted package prices. Packages exclusively comprise “Further Sessions” (regular individual price: 49 EUR) and require a completed probationary first session.
2. Session packages are valid for three (3) years from the date of purchase. Unredeemed sessions expire after the validity period. Psychofit will send timely reminders before the deadline.
3. The customer may cancel the session package at any time without stating reasons (§ 627 BGB).
4. In case of cancellation, the used sessions will be billed at the regular individual price (currently: 49 EUR per session). The difference between the paid package price and the sum of individual prices of used sessions will be refunded within 14 days via the payment method used for the purchase.
5. Example: 10-session package (359 EUR), 3 sessions used (3 × 49 = 147 EUR) → Refund: 212 EUR.
6. Session packages are non-transferable and bound to the customer who purchased the package.
7. The right of withdrawal under distance selling law pursuant to § 355 BGB remains unaffected by the right of cancellation. Within the 14-day withdrawal period, the provisions of the cancellation policy (§ 9) apply.
1. All texts, software, images, graphics, videos, audio documents, etc. provided on the website psychofit.de, in emails, during telephone consultations by Psychofit, and as part of all other services offered by Psychofit are protected by copyright. Their use is subject to the applicable copyright laws.
2. All rights to the content of the respective service offering and additional information, in particular the copyright usage and exploitation rights, belong exclusively to Psychofit.
3. Saving or archiving the provided content and information outside the website or app is not permitted. Sharing or offering the content of the respective service offering to third parties is also not permitted. Any commercial reproduction of the copyrighted content and commercial distribution to third parties is prohibited and will be pursued with legal action. The user is prohibited from removing copyright notices, trademarks and other legal reservations from downloaded content.
1. Psychofit always strives to ensure proper operation of the offered services, but assumes no responsibility or liability for the uninterrupted usability of the internet, mobile app, telephone and email services and all other program services and their individual functions, in particular not for technically caused delays, interruptions and outages. Also excluded from the operation of the service offering are times during which data backup work is performed and system maintenance or program maintenance work is carried out on the system. Psychofit will keep the resulting disruptions to a minimum. Psychofit will inform the user with reasonable advance notice by email about planned restrictions on the availability of the service offering. The user shall have no claims arising therefrom.
2. Regarding appointments for telephone or email counseling agreed between the user and Psychofit, Psychofit expressly reserves the right to reschedule or cancel them in case of insurmountable obstacles, in particular, but not exclusively, due to technical or personnel difficulties or bottlenecks. In such cases, the cancellation may be made up to one (1) hour before the appointment. The user shall have no claims in case of such a cancellation or rescheduling of the agreed appointment by Psychofit.
1. Claims by the user for damages are excluded. Excepted from this are damage claims by the user arising from injury to life, body or health, or from the breach of essential contractual obligations (cardinal obligations), as well as liability for other damages based on an intentional or grossly negligent breach of duty by Psychofit, its legal representatives or vicarious agents. Essential contractual obligations are those whose fulfillment is necessary to achieve the purpose of the contract.
2. In case of breach of essential contractual obligations, Psychofit is only liable for the foreseeable, contract-typical damage if it was caused by simple negligence, unless it concerns damage claims by the user arising from injury to life, body or health.
3. The limitations of paragraphs 1 and 2 apply to all contractual and non-contractual claims and also in favor of the legal representatives and vicarious agents of Psychofit if claims are asserted directly against them.
4. Participation in Psychofit's service offerings is at the user's own risk. Psychofit assumes no liability for health damages suffered by the user due to improper execution of service content and offerings or due to recognized or unrecognized pre-existing conditions.
5. Psychofit assumes no liability or guarantee for the intended functionality and availability of the service content. In particular, Psychofit is not liable for the functionality and availability meeting the medical needs of the user if the user has provided false or incomplete information. Psychofit is not liable for damages suffered by the user due to unavailability or technical disruption of the service. Any reduction of the fee paid for Psychofit's services remains unaffected. This does not affect the First Session Fit Guarantee regulated in § 7a.
6. A treatment contract for psychological counseling exists between the counselor and the user. Liability of Psychofit for all claims arising from the contract concluded between the counselor and the user is excluded.
1. Psychofit grants the user a voluntary satisfaction guarantee (“First Session Fit Guarantee”) for the first paid counseling session (“First Session”). This guarantee is provided by:
Philipp Scholz & Ronny Glotzbach GbR Psychofit Psychologische Beratung<br/>Fritz-Haber-Str. 5, 67454 Haßloch<br/>Email: kontakt@psychofit.de
2. Content of the guarantee: If the user is not satisfied with their first counseling session, Psychofit will refund the full amount of the first session (€25). The guarantee applies exclusively to the first paid counseling session at Psychofit.
3. Duration: The guarantee can be claimed within 24 hours after the end of the first counseling session.
4. Procedure: To claim the guarantee, the user can use the online refund form at https://psychofit.de/erstattung or send an informal notification by email to kontakt@psychofit.de. In both cases, a brief statement of the reason for dissatisfaction is required. The refund will be processed within 14 days of receipt of the notification via the same payment method used by the user for the original booking (Stripe refund or PayPal refund), unless expressly agreed otherwise.
5. The First Session Fit Guarantee is a voluntary service by Psychofit and does not restrict the user's statutory rights in any way, in particular the right of withdrawal pursuant to § 9 of these GTC.
The user is informed that Psychofit collects, processes and uses personal inventory and usage data in machine-readable form within the scope of the contractual relationship. The “Privacy Policy” of Psychofit applies, which the user can access at any time via the website https://psychofit.de/datenschutz.
Users who are consumers within the meaning of § 13 BGB have a statutory right of withdrawal. A consumer is any natural person who enters into a legal transaction for a purpose that can be attributed neither to their commercial nor their independent professional activity (§ 13 BGB).
As a user, you have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract is concluded. To exercise your right of withdrawal, you must inform us:
Philipp Scholz & Ronny Glotzbach GbR Psychofit Psychologische Beratung
represented by the managing directors Philipp Scholz, Ronny Glotzbach
Fritz-Haber-Str.5
67454 Haßloch
Email: kontakt@psychofit.de
by means of a clear statement (e.g., a letter sent by post, fax or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the withdrawal period has expired.
Your right of withdrawal expires prematurely if we have fully performed the service and have only begun to perform the service after you, as a consumer, have given your express consent and at the same time confirmed your knowledge that you will lose your right of withdrawal upon complete fulfillment of the contract by us.
If you withdraw from this contract, we shall reimburse to you all payments received from you, without undue delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For the reimbursement, we shall use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; in no event shall you be charged any fees for such reimbursement. If you requested that the services should commence during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of services already provided up to the point in time at which you inform us of the exercise of the right of withdrawal under this contract compared to the total scope of services provided for in the contract. If our service was provided free of charge, you have no claim for reimbursement.
If you wish to withdraw from the contract, please complete this form and return it to
Philipp Scholz & Ronny Glotzbach GbR Psychofit Psychologische Beratung
represented by the managing directors Philipp Scholz, Ronny Glotzbach
Fritz-Haber-Str.5
67454 Haßloch
Email: kontakt@psychofit.de
I/We (*) hereby revoke the contract concluded by me/us (*) for the provision of the following service
Ordered on (*)/received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only for paper notification)
Date
_______________
(*) Delete as applicable.
– End of cancellation policy –
1. The user can contact customer service with questions about services at the email address kontakt@psychofit.de.
2. The language available for the conclusion of the contract is German.
3. There is no out-of-court complaint or remedy procedure to which Psychofit is subject. Psychofit has not submitted to any particular code of conduct.
4. The user can access, copy, save and print the contract text at any time on the website in the login area. Psychofit stores the contract text and makes it available to the user upon request by email.
5. The user can cancel and correct their entries at any time during registration or booking.
6. As an online business, Psychofit is obligated to inform the user as a consumer about the European Commission's Online Dispute Resolution (ODR) platform. The ODR platform can be reached at the following link: https://webgate.ec.europa.eu/odr. It is intended for the out-of-court resolution of disputes concerning contractual obligations arising from, among others, online service contracts between consumers and online businesses, and aims to achieve a high level of consumer protection in the European internal market. The possibility of Online Dispute Resolution (ODR) is intended to offer a simple, efficient, fast and cost-effective out-of-court solution for disputes. The ODR platform forwards properly filed complaints to the ADR bodies (Alternative Dispute Resolution) competent under national law. Use of the ODR platform itself is free of charge; in proceedings before the ADR bodies, the consumer may incur costs of up to EUR 30.00 if their application is abusive. Psychofit does not participate in dispute resolution proceedings before a consumer arbitration board.
1. Psychofit reserves the right to amend and adapt the GTC at any time without stating reasons with effect for the future. An intended amendment will be sent to the user at the email address last provided to Psychofit or communicated via an announcement on the website.
2. If the user does not object to the amended GTC within 2 (two) weeks, they shall be deemed accepted and the amended GTC shall become effective. The sending of the objection is decisive for compliance with the deadline.
3. In the event of an objection within the deadline, Psychofit may terminate the contractual relationship with the user without notice, whereby payments already made will be refunded on a pro-rata basis in proportion to the remaining term. Should Psychofit not terminate the existing contractual relationship after the effective objection, the previous GTC shall remain valid unchanged in relation to the respective user.
1. The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. If the user placed the order as a consumer and has their habitual residence in another country at the time of the order, the application of mandatory legal provisions of that country shall remain unaffected by the choice of law made in sentence 1.
2. If the user is an entrepreneur or merchant and has their registered office in Germany at the time of the order, the exclusive place of jurisdiction is the registered office of Psychofit, Haßloch. The same applies to users who do not have a general place of jurisdiction in Germany or another EU member state, or who have moved their domicile abroad after the conclusion of the contract, or whose domicile or habitual residence is unknown at the time of filing the action. Otherwise, the applicable statutory provisions shall apply for local and international jurisdiction.
1. The user can print or save these GTC using the browser function. The user can also download and archive this document in PDF form by saving this page as a PDF. To open the PDF file, the free program Adobe Reader (at www.adobe.de) or a comparable program that supports the PDF format is required.
2. Should individual provisions of these GTC be or become invalid or unenforceable, or become invalid or unenforceable after conclusion of the contract, the validity of the contract shall otherwise remain unaffected. The respective statutory provisions shall take the place of the unenforceable or invalid provision. Insofar as statutory law is not available in the respective case, the effective or enforceable provision whose effects come closest to the economic objective pursued by Psychofit and the user with the invalid or unenforceable provision shall take its place.
3. Paragraph 2 applies accordingly in the event that one or more of the conditions prove to be incomplete.